About the Ames Public Library
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Ames Public Library
is a department of
the City of Ames.

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About the Ames Public Library
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Ames Public Library Strategic Plan

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Library customers will have access to digital resources through a reliable infrastructure to obtain information, skill building, entertainment, and communication.

 

Activities:

  • Develop a technology plan, identify budget implications and investigate
    grant opportunities to supplement advances in technology. [Director and Systems Administrator]
  • Evaluate wired and wireless infrastructure, including the bookmobile, to
    ensure optimum performance. [Systems Administrator]
  • Evaluate customer service in the computer lab and implement recommendations. [Leadership Team]
  • Investigate multilingual technologies for staff and customer computer
    interfaces and implement based on needs. [Systems Administrator]
  • Evaluate telephone system and implement recommendations for improvement. [Executive Team]
  • Investigate radio frequency identification (RFID) and implement based on recommendations. [Committee appointed by the Director]
  • Identify technological responses so that customers can better manage their accounts through activities such as advance notification technologies, etc. [Systems Administrator and Circulation Services Specialist]

Measures of Success:

  • After an initial baseline year, on an annual survey:
    • The percentage of customers expressing satisfaction with the ease of use of library technologies will increase.
    • The percentage of customers expressing satisfaction with their ability to manage their accounts will increase.
    • The percentage of customers expressing satisfaction with their experience in the computer lab will increase.

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