About the Ames Public Library
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Ames Public Library
is a department of
the City of Ames.

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About the Ames Public Library
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Ames Public Library Strategic Plan

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All library customers will have access to resources and knowledgeable staff to answer their questions on a wide array of topics.

 

Activities:

  • Evaluate the optimal number, configuration, and staffing of library service points to provide the best possible customer service. [Leadership Team]
  • Implement alternative reference staffing patterns; for example, roving reference service. [Reference Specialist]
  • Develop reference service core competencies for all service points. [Reference Specialist and Youth Services Specialist]
  • Create a training program for desk assistants and shelvers to provide basic assistance for customers. [Reference Specialist and Circulation Supervisor]

Measure of success:

  • The annual number of reference questions answered from all service
    points will be maintained at current levels.

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